Frequently asked questions

We're always here to help! Whether you have a question or simply want to chat about our pieces, we're available every day of the week.

Email: info@claraandhayes.com

Business Hours:

Monday to Friday: 9:00 AM - 6:00 PM (EST)

Saturday and Sunday: 12:00 PM - 5:00 PM (EST)

Visit our Contact page to send us a message directly.

Shipping is always free, on every order. For estimated delivery times, see our Shipping Policy.

We want you to love your new pieces just as much as we loved choosing them for you. If for any reason something is not quite right, you are welcome to return it within 30 days of receiving your order. Just send us an email and we will make sure everything is taken care of quickly and kindly.

✉️ Email us at: info@claraandhayes.com

See our full Refund Policy for details.

We’ve made it simple and secure for you to pay. You can use Amex, Maestro, Visa, MasterCard, Apple Pay & Google Pay, whatever works best for you.

You will receive a tracking number via email once your order has been shipped. You can track your package anytime on our Track Your Order page.

Free Fast Shipping

Free tracked shipping

Every order is shipped for free, with tracking included.

30-Day Money-Back Guarantee

30-Day Money-Back Guarantee

Not happy with your order? Return it within 30 days. Shop risk-free today!

Secure Payment

Secure Payment

Your payment information is processed securely. We accept Apple Pay, Google Pay, Mastercard, Maestro, and Visa.